POP Servers

Add/remove the pop-account the the helpdesk software will check

POP3-servers hostname - POP3-server hostname or IP
POP3-server port - port
POP-server login - username to log in to POP3 server
POP-server password - user's password
Use SSL - if a POP3-server requires secure connection
Category for new tickets for this account - default category for new tickets, generated from emails. This overrides the default setting.
Test button - tests the connectivity using the values entered

The incoming email module works like this:

The helpdesk software periodically checks a given POP-account(s)
When an email is detected - it adds a ticket to the helpdesk (or adds a comment to an existing ticket) and removes the message from the server
NOTE If there's been 5 (five) errors in a row connecting to the POP-server, helpdesk increases the interval by doubling it
NOTE If one or more CC addresses are found in the incoming email, the CC-users are added to a newly created tickets (this works for NEW messages, not emails ot existing tickets)