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Helpdesk Settings administration - Jitbit Helpdesk Manual
General Helpdesk Settings
Adjust the helpdesk app settings and click "save changes" button.
Design Settings
Header background color - allows setting the top bar color. Dark color is highly recommended for a nice-looking design and for the gradient filling to stay visible.
Menu background color - menu bar color. No special notes.
Logo image - custom logo image. PNG format is required. Transparent background is highly recommended for a nice look. The image should be 60 pixels height (if larger - it will be resized, and this may not look good).
Various Settings
Restrict ticket deletion to Admins only - allows ticket deletion to Administrators ONLY. Turn it off to allow users delete their own tickets.
Restrict ticket closing to Technicians only - Turn it off to allow users Close their own tickets
Everyone sees everyone's tickets - by default, users can see their own tickets only. And technicians see tickets from the categries, they are assigned to by admin. BUT with this setting on - all users will be able to see each other's tickets.
Language - language selection
Default category - this category will be selected by default on the "new ticket" form. A user can change it.
Server time offset - if your server is in New York-USA, but your website is French, you should set this to 6 (cause when it's 1:00 in NY it is 7:00 in Paris
Authentication settings
Shared secret for remote authentication - if you want to utilize the helpdesk's remote authentication API in your website, specify the shared key here. When you redirect your authenticated users to the helpdesk, use this link format:
http://MyHelpdeskUrl/AutoLogin.aspx?username=xxx&email=yyy&userHash=HASH&new_ticket=1 where HASH is calculated as follows: MD5(name + email + shared-secret). As you can see you can pass the "new_ticket" parameter that will redirect a user to the ticket submission form
right after he has been "auto-authenticated" by the helpdesk.
Allow unregistered users submit tickets without logging in - allows unregistered users to submit new tickets right from the login page, without registering.
Allow unregistered users access the Knowledge Base - makes the Knowledge Base accessible to guests
Allow new users to register themselves - shows a "register now" sign-up link to a user, who has no account yet. Turn this option OFF if you want to add new users manually.
Enable SAML 2.0 single sign on - you can enable single sign-on with a SAML-provider (like OneLogin for example)