Knowledge base » Billing » How to record a manual submission of an account, manually update the status of an account & view the status change history
How to record a manual submission of an account, manually update the status of an account & view the status change history
Sometimes it will be necessary to manually update the status of an account, for example if the claim has need to be submitted manually or even after it has been submitted electronically it has been processed manually by the fund/Medicare.
To record that you have manually submitted the claim click on the 'Manually Submit' button. The status of the account will update to 'Manually Submitted'.
To change the account status click on the pencil icon next to account status.
A dialogue box will appear for you to enter the updated account status and the reason for change.
This dialogue box will also show you the history of all status changes on this account.
To record that you have manually submitted the claim click on the 'Manually Submit' button. The status of the account will update to 'Manually Submitted'.
To change the account status click on the pencil icon next to account status.
A dialogue box will appear for you to enter the updated account status and the reason for change.
This dialogue box will also show you the history of all status changes on this account.
